Frequently Asked Questions (FAQ)
Just click on any “Order NOW” button on our webiste, or ORDER NOW! Our easy-to-use system allows you to fully complete your order, upload your image and securely pay with any credit card.
It’s very rare that a customer is not satisfied with their Fotoform order, but if you are not happy with your Fotoform you can return it for a full refund within 30 days. If your item arrives broken we’ll replace it (we just need a photo of the break for our QC process). If you wanted something special done with the image (like leaving uncle Al out of the cutout, or other Photoshop work), and didn’t tell us in the notes, we can usually work something out but generally would not provide a full refund or replacement in these cases.
There’s a price list link on the left column of the home and product pages, or you can Click Here for our pricelist.
Orders for standard items (anything you can order on our website) are generally processed and ready for shipment in 3-8 working days. Add 1-5 working days more for delivery depending on how far your are from Minnesota.
Yes, we’re happy to accommodate rush orders. Our rush charge is 30% of the total items for 2-day in-house production, which also upgrades your shipping to PRIORITY MAIL or FedEx Ground (our discresion). We can also estimate the cost of expedited shipping if needed. Just give us a call at 800-892-9792 for more information.
Actually, the less you do is usually better. It’s best not to remove the background in your image or do any photo alterations unless you have experience. Just upload the original file and let us adjust colors and remove the background to make it the best it can be. Of course, we welcome clarifications so please let us know if there’s something in the photo you want removed or fixed or kept in. We can usually do minor editing without any additional charge (we’ll quote more extensive Photoshop editing).
Send us the best file you have and we’ll let you know if it’s of poor resolution.
Yes, you can either scan the photo and use the scan (be sure to set your scanner for 360dpi), or you can mail the photo to us and we’ll scan the original and make a copy to use in your product. You will get your original back along with the product you ordered. For information on our mail-order form, please call 800.892.9792 or 612.866.2282.
When you place your order, there is a space where you can enter notes, and special instructions for each product ordered.
We charge according to the product size, not the complexity. Rarely, if something is really complex and will take a long time for us to cut, we may reach out with an additional charge, but you’ll also have the option to cancel for a full refund.
Yes; please call us if you need more than 10 of the exact same item. Our laser makes repetition easy and we pass the savings along to you.
Yes, everything we offer is made by us in our facility.
OK, you may not have asked this question, but we do honestly think we provide the very best photo items available. Take a look at OUR PROCESS page for reasons why Fotoforms are better.
You can call us at 800-892-9792 where you’ll talk to a real person, not some automated system, who will be happy to discuss your order and make sure it turns out great.